Privacy Policy

Last Updated: June 2026

1. Overview and Commitment to Privacy

Said Civil Contractors (referred to as “we”, “us”, or “our”) is committed to protecting the privacy of your personal and digital information. This Privacy Policy provides a holistic overview of how we collect, use, disclose, hold, and manage your information across our operations, specifically through your interactions with our website, online services, and operational activities. This policy is governed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant New South Wales (NSW) legislation. Said Civil Contractors operates under NSW Licence Number 477886C, managed by Michael Said.

2. Information We Collect

To provide high-quality civil contracting services and manage our digital presence, we collect two primary streams of information:

2.1 Personal Information

This includes any information that can uniquely identify you, which you voluntarily provide when engaging with us:

  • Contact Details: Full name, telephone numbers, and email addresses.
  • Project and Property Data: Physical site addresses, billing addresses, land titles, architectural concepts, council approvals, or engineering drawings uploaded or shared through our website.
  • Financial Information: Details required to process quote requests, deposits, invoices, and progress payments.

2.2 Digital and Technical Data

When you browse, access, or interact with our website, certain technical metadata is collected automatically or via tracking features:

  • Device and Browsing Information: Your Internet Protocol (IP) address, browser type and version, operating system, and geographic location indicators.
  • Usage Analytics: Pages visited on our website, duration of visits, click patterns, referring website URLs, and form submission statuses.
  • Cookies: Small digital files stored on your browser to optimize website functionality, remember your preferences, and track aggregate user traffic.

3. Methods of Collection

We collect information via transparent methods, ensuring you are aware of data transfers when they occur:

  • Direct Digital Submissions: When you complete a “Request a Quote” or “Contact Us” form on our website, or when you email our team directly at michael@saidcivilcontractors.com.au.
  • Direct Operational Interactions: Through phone calls, SMS communications, site inspections, and structural assessments.
  • Automated Website Tools: Via cookies, pixels, and embedded third-party analytical platforms (such as Google Analytics) monitoring website performance.

4. Purpose of Collection and Use

Said Civil Contractors uses your information solely to conduct legitimate business operations and enhance your online user experience. Primary purposes include:

  • Estimating project costs, drafting civil engineering contracts, and issuing accurate project quotes.
  • Scheduling structural, excavation, drainage, or landscaping works on-site.
  • Managing payment workflows, invoicing, and executing compliance actions under the Building and Construction Industry Security of Payment Act 1999 (NSW).
  • Optimizing website speed, interface layout, and digital content relevance based on aggregated analytical behavior.
  • Fulfilling legal, statutory, and workplace safety obligations mandated by SafeWork NSW.

5. Data Security, Storage, and Governance

We implement a comprehensive data protection framework to safeguard your personal and digital information against loss, unauthorized access, modification, or exposure:

  • Digital Safeguards: Online data and digital files are housed within secure cloud databases protected by contemporary encryption, commercial-grade firewalls, and strict user-access protocols.
  • Physical Safeguards: Any printed project plans, contracts, or physical records are held at restricted-access secure business premises.
  • Data Retention: We only store your information for as long as required to fulfill contract warranties under the Home Building Act 1989 (NSW) or as otherwise legally obligated. Data no longer required is securely destroyed or permanently anonymized.

6. Disclosure of Information

We do not trade, rent, or sell your personal or digital data. To deliver complex civil projects successfully, your information may be disclosed under strict confidentiality boundaries to:

  • Approved sub-contractors, specialized engineers, surveyors, or material suppliers directly engaged in your project development.
  • Professional IT infrastructure partners, web developers, or digital secure storage entities assisting in website management.
  • Government authorities, local councils, or law enforcement bodies when strictly required under Australian or New South Wales statutory laws.

7. Your Rights: Access, Correction, and Opt-Out

Under the Australian Privacy Principles, you maintain full control over your data. You have the right to request access to the personal data we hold about you, or seek corrections if the records are inaccurate, incomplete, or outdated. You may also modify your browser settings to reject cookies, though please note this might degrade certain interactive features on our website.

8. Contact and Complaints

If you wish to review your data, request corrections, opt-out of collection paths, or lodge an inquiry regarding your privacy rights under Australian Law, please reach out directly to Michael Said:

  • Email: michael@saidcivilcontractors.com.au
  • Phone: 0431 549 202

If you are unsatisfied with our response, you retain the right to escalate your privacy complaint to the Office of the Australian Information Commissioner (OAIC).

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